How can I pay for my order?
We accept Visa/MasterCard/Amex/Discover, PayPal, and Money Orders. Just select your method of payment when placing an order. If you are sending a money order please print out a copy of your order and make your money order payable to:
Z Natural Foods
5407 N Haverhill Rd #336
West Palm Beach, FL 33407
We recommend that any funds sent to our office are sent in a way that you can track. We will ship your order upon receipt of the funds.
Is it safe to use my credit card?
Absolutely. Z Natural Foods is hosted on a secure server and uses 256-bit Secure Socket Layer technology to process orders. SSL is the industry standard today for secure commerce transactions. All of your personal information, including credit card number, name, and address, is encrypted so that it cannot be read as the information travels over the Internet. Also, submitting your credit card information simply places a "hold" on your account for the funds required; your credit card is not actually billed until your order is shipped.
Will I be charged Sales Tax?
We are required to charge Sales Tax of 6% on taxable items shipped within the state of Florida. However, most food products are exempt from sales tax. Our shopping cart will automatically calculate any necessary tax.
Do you ship orders on account?
No. We require all orders to be paid prior to shipping.
What if you don't have all of the items in stock?
If an item you ordered is out of stock, we will email you to see if you want a substitution (if one is available) and/or if you want the remainder of the order sent without the out-of-stock item. If we do not receive a reply to our email by the above-noted cutoff time, we will hold your order until we receive the item in stock or a response to our email.
How do you handle my private information?
At Z Natural Foods, LLC we protect your privacy as if it were our own. We dislike junk mail, spam and telemarketers as much as you do, so when you order from Z Natural Foods, LLC all of your information is kept in complete confidence. We use the information you provide to us for the following purposes only: to process your order(s), to reply to your questions, provide our newsletter via email, and to incorporate your feedback into improvements to our Website. We will not give, sell, or rent your personal information, including email address, or specific account activity to anyone for any reason without your prior consent except as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Website. See our full Privacy Notice for more information.
Do you accept returns?
Because of the perishable nature of the products we sell, we cannot accept returns on many items. However, if there is a problem with your order, please let us know and we will do what we can to make it right. Customer satisfaction is very important to us.
Have questions we didn't answer?
If you have additional questions, please contact us or give us a call at 1-888-ZNFoods (1-888-963-6637). We always appreciate your thoughts and suggestions on how we can make our site more helpful for you.